Delivery & Return
Shipping Policy
Total Delivery Time = Processing Time + Shipping Time
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Processing Time: 1-3 business days
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Shipping Time:
🔹 Free Shipping (orders >$50): 10-14 days ($0)
🔹 Standard Shipping: 10-14 days ($4.99)
🔹 Express Shipping: 7-12 days ($10)
Key Terms:
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Shipping Insurance: Free replacement for lost/damaged packages
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International Shipping:
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Recipient responsible for all customs duties/taxes
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Delivery may take 4-8 weeks to certain countries
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Not liable for customs clearance delays
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Return Policy
Order Cancellation:
✅ Full refund before shipment
❌ Non-cancellable after shipment
Return Requirements:
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Request within 14 days of receipt
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Items must be:
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Unused
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In original condition
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In original packaging
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Proof of purchase required
Refund Process:
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Email notification upon return receipt
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Refund approved → credited to original payment method
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Missing refunds:
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Check bank account first
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Contact card issuer/bank
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Escalate to customer service if unresolved
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Fees:
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Buyer pays shipping costs at most once (including returns)
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No restocking fees
📞 Contact Customer Service: For return addresses or refund issues
